![]() ![]() This is why Malwarebytes cannot currently provide a simple way to disable/enable auto-renewal in the subscription/license management interface or on the Malwarebytes site itself, because the billing/charges for auto-renewals will be handled by the e-commerce partner who handled the original purchase and who handles the billing each year for renewals. The main issue is due to the fact that Malwarebytes doesn't handle any of the actual transactions or charges themselves like most AV/AM vendors, they use third party e-commerce providers to handle the purchase and billing for their products. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. ![]() Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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